PERU TRAVEL by MAVA TRAVEL

Terms and Conditions

RESERVE

Can make the reserves by phone, via fax or e-mail, to our office:
MAVA TRAVEL SERVICE

RATES All:
the rates are expressed in US dollars and are subject to change with no previous notice. The rate of the tours and programs is per person upon a double occupation basis, unless different conditions are specified. The rates expressed on the hotels lists are per room.

PROGRAMS All:
the programs are carefully planned, however, due to operational reasons, it may be necessary to change the order of the different activities or the route specified in the itinerary. These changes are not usual to happen, nonetheless, the itinerary should be considered as a basic guide of the program.

FLIGHT TICKETS:
Flight tickets prices go according to availability and can be changed without previous notice until they have been issued. Credit card expenses are included in here. The flight schedules and flight numbers can be changed on behalf of the airline company. Certain restrictions are applied, for instance, lost tickets cannot be refunded and they go under restrictions imposed by the airline company.

HIRED TOURS
Cancels and Refunds - All cancels and refunds shall be sent on a written document which must include the most important information, so that they can be addressed immediately.
If a cancel is received within 30 days before the arrival in Peru or the beginning of the hired service, the total payment will be refunded, after discounting administrative costs (10% of the total cost).
If a cancel is received within 29 to 16 days before the arrival in Peru or the beginning of the hired service, the refund will suffer a penalty of the 50% of the contracted price.
NO refund will be given if the cancel is received within 15 days before the arrival in Peru or the beginning of the hired service. If there is a last-minute purchase of a tour, and it is afterwards cancelled, it will NOT be refunded.
The no presence of (a) passenger(s) will give place to the total loss of the hired service and NO refund will be given.
Likewise, if the hired services are cancelled during the tour itself, NO refund will be given.
Certain services might be interrupted or even cancelled due to weather conditions acts of God, or disturbances. These are out of the control of hotels, airlines, service suppliers, Mava Travel Service or its partners and NO refund will be given as a result of them since such interruptions and cancels go beyond our control.

NOTICE:
Some suppliers have more stringent cancellation policies regarding groups. Thus, on reservations of groups exceeding 10 persons, the providers of services reserve the right to impose a penalty of 25% on cancellations made up until 90 days before the estimated date of the start of the trip, and a penalty of 100% on cancellations received up until 45 days before the estimated date of the start of the trip.

PAYMENT TERMS:
All requested services must be paid in full and in advance following the instructions below. Personal checks are not accepted Credit Cards 1. Electronic payment with Visa Card through Secure Server mode and Verified by Visa. 2. With Visa or MasterCard, using the MOTO (Money Transfer Order) system. Credit Card payments require that you print out and fill in the following form, faxing it to us at 51-1-464-5811 together with photocopies of your passport and credit card (both sides).
Bank Transfer:

We would appreciate that you fax us a copy of your transfer to: 51-1-464-5820 so we can follow up on your payment to our bank, if you do not do it, it was considered to be like not paid.

RESPONSABILITY:
In all the arrangements of travel, Mava Travel Service acts on behalf of its clients organizing on their names, the means of transport, accommodation, and other requested tourist services. Hence we do not take any responsibility in case of accidents, delays or interferences to the tour, which are out of our reach; especially regarding programs and schedules. This shall be considered of great importance.
In the same way, our company does not take any responsibility due to illnesses, physical or mental impediments which may disturb the health or integrity of the passenger(s) or others during the tour or when our services are being provided. In the light of this, our company will not recognize any claim or refund due to the concepts mentioned above. This includes the cases which in normal conditions do not show any problem.
Thus, we require to be informed, before our services are hired, of any restrictions mentioned above in order to make the suitable decisions to ensure the quality of our services.

INKA TRAIL PROGRAM CANCELLATION & REINBURSEMENT POLICIES:
If a cancellation is made 90 days or more prior to the beginning of the trekking route, the penalty will be 20% of the total amount.
If a cancellation is made between 89 to 40 days prior to the beginning of the trekking route, the penalty will be 85% of the total amount.
If a cancellation is made 39 days prior to, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted.

CHOQUEQUIRAO AND SALCANTAY TREKKING ROUTES CANCELLATION & REINBURSEMENT POLICIES:
If a cancellation is made 30 days or more prior to the beginning of the trekking route, the penalty will be 10% of the total amount.
If a cancellation is made 16 days or more prior to the beginning of the trekking route, the penalty will be 50% of the total amount.
If a cancellation is made 15 days prior to, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted.